Guiding you home since 1993
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Guiding you home since 1993

FAQ Applying for a property

I have viewed a property and wish to rent what do I do now?

You’ve paid a holding deposit on a Rentolease property equal to 1 months rental and we would like to tell you what happens next!

What do I do now?

  • Please fill out the application form found at this link below and upload the following:
  • Photographic ID
  • Copy of a utility bill dated within the last three months
  • Copy of your last three months payslips
  • Your most recent bank statement
  • If you are a foreign national we will require a copy of your passport and working visa

You can download the application form here.

The details of your application will be passed to the landlord of the property you have applied for who will let us know if he wishes to proceed. The property will be marked as Let Agreed whilst we deal with your application and the deposit you have paid will be placed in our Clients Account.
Please be all of our properties are non-smoking properties and any pets living in the property will need to be agreed prior to your application.

Holding a property

Please be aware that if the paperwork and application form is not competed at the time the deposit is paid to our office the property will only be reserved for you for a maximum of three workings days. I f you decide not to proceed before your tenancy is signed your deposit will be refunded in full.

What happens if the landlord does not proceed with the application?
You will be refunded your deposit in full.
What happens if the landlord wishes to proceed?
Your application will be sent to the reference company who will confirm your credit rating, affordability and your employment status. If you are renting they will take a landlord reference as well. This should be returned from the reference company within three to five working days. To assist in having the form returned on time please advise any referee or employer that they will be contacted and to release the requested information.
What happens if the application is not successful?
You will be refunded your deposit in full.
What happens if I have been told I need a guarantor?
You may require a guarantor if your earnings do not meet the affordability criteria, or if is requested by the landlord. In this case you will need to ask someone to guarantee the rent and the tenancy for you. This should be somebody in full time employment, with a clean credit history and able to meet the affordability criteria. They will also be required complete referencing and provide photo ID, utility bill and 3 months payslips.
What happens if the application is successful?
We will contact you to arrange a move in date for your property. On the move in date you will sign the tenancy agreement, notices, receive a copy of the inventory, keys and pay your first months rental. If you wish to see a copy of the tenancy agreement before the signing date please contact our office and we will provide a copy.
What is the difference between let only and a fully managed property?
With a let only property we will arrange everything for you up to the lease signing. At the lease signing you will be provided your landlords contact details for future payments and any repairs. Your first months rental and deposit will be transferred to the landlord. The Landlord will arrange the transfer of your deposit to the chosen tenancy deposit scheme provider. With a fully managed property all contact and payments will be through us and we will transfer your deposit to the chosen tenancy deposit scheme provider.
What happens if I am unhappy?
If in the unlikely event you have a complaint please contact the local office you are dealing with who can resolve any issue you may have. If you are still unhappy please ask for our complaints procedure. Rentolease are committed to the highest level of customer satisfaction and are regulated by the Scottish Government LARN180702

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